Thursday 14 May 2020

The City View Café reopens on Monday

Coffee with a view is back. Following the Australian Governments advice, the City View Café is re-opening on Monday 18 May. Our friendly staff and chefs are welcoming you back with dining availability for up to 20 people and a delicious take-away menu.

For more information visit the City View Café 

The WA public can be confident our cafe has strong protections including

  • A COVID-19 Safety Plan which focusses on keeping you safe:
  • All working staff have completed the AHA Hospitality & Tourism COVID-19 Hygiene Course
  • A dedicated hygiene officer is on-site at all times
  • We’ve added hand sanitizing stations upon entry
  • A high-touch cleaning regime has been implemented
  • The café is now cashless, with tap and go the only way to go

We do ask the general public for your support, please practice proper hygiene when visiting our beautiful venue and of course please stay home if you are feeling unwell.

Monday 6 April 2020

Ticketmaster Refund Process

Ticketmaster are contacting all ticket holders and processing refunds on a round by round basis. Therefore ticket holders will have their refunds processed on the week the match was originally scheduled. 

Ticketmaster are sending the refund back to the original credit card you used to purchase the tickets. Please note that whilst refunds have commenced, it can take some time for your bank to process. The time may vary, depending on your bank.

Please note, only the original credit card holder will receive a refund via the methods outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original credit card holder for your refund.

Anything else you need to know? Visit the Ticketmaster FAQ webpage.

Ticketmaster FAQs

Monday 23 March 2020

Optus Stadium Closed

Based on the most recent advice from the Australian Government, Optus Stadium is closed for the foreseeable future including the City View Café. 

Optus Stadium Management hope you and your loved ones remain healthy and safe during this time. 

Friday 20 March 2020

AFL at Optus Stadium

Yesterday, the AFL announced the suspension of the 2020 AFL Premiership Season.

The AFL season will go into a temporary halt with the suspension of all games until May 31, 2020. The AFL will review the situation by the end of April to determine whether a further suspension period will be required.

Ticketmaster are in the process of refunding ticket holders, thank you for your patience.

Latest AFL News

Wednesday 18 March 2020

Optus Stadium Tours

All guided Stadium tours have been temporarily suspended until further notice.

The health and safety of our employees and patrons is our number one priority therefore we have temporarily suspended all Optus Stadium tours.

If you have an upcoming tour booking, a member of the Optus Stadium Tours team will be in contact with you shortly to discuss. We are offering full refunds on all bookings. Please contact us via the enquiry form or call the Tours Office directly if you have any questions.

Tuesday 17 March 2020

Coronavirus and footy: The state of play

Optus Stadium continues to closely follow the Federal and State Governments’ management of the COVID-19 pandemic.

We’re supporting the AFL and our WA clubs in their decision making in response to this and we take our responsibility for the health and well-being of our fans, clients and employees seriously.

After the Government’s banning of gatherings of more than 500 people, the AFL chief Gillon McLachlan has announced unprecedented changes to the fixture for the 2020 season.

AFL News 

Friday 13 March 2020

Non-essential gatherings update

The Western Australian Government has accepted the advice from Federal and State health authorities against organised, non-essential gatherings of more than 500 people taking place from Monday March 16.

The AFL has confirmed that the West Coast Eagles v Melbourne game on March 22 will be played in an empty Stadium. This will be the case for all scheduled matches until further notice.

Therefore, we advise all patrons with tickets not to attend Optus Stadium.

If you are an AFL member, please contact your club for further information.

If you have purchased a ticket through Ticketmaster, a full refund of your ticket purchase will be automatically credited to your account.