Frequently Asked Questions

2020 AFL Premiership Season Information

General Information

Please view the website for the full Conditions of Entry.

We ask all patrons to be sure to travel light and be ready to have any bags checked.

Yes. All bags will be subject to the security screening process. We ask all patrons to be sure to travel light and be ready to have any bags checked. There are no cloaking facilities available at Optus Stadium.

Medical crews will be present outside and inside the Stadium to attend to any issues. Please see Stadium staff for assistance.

A dedicated operation will be in place for prams, strollers, wheelchairs and walkers.

For safety reasons, strollers and prams are not permitted in the Optus Stadium seating bowl. Strollers and prams may be stored in cloakrooms provided adjacent to the entry gates of Optus Stadium.

Please text your location and the issue to the Patron Assistant number - 0409 317 771

Ticketing

Please pre-purchase prior to arrival at the Stadium via Ticketmaster. Pre-purchasing your tickets will allow you to take advantage of the public transport included in your ticket.

Due to the current COVID19 situation, Patrons will not be able to purchase tickets over the phone via Ticketmaster or at any Ticketmaster outlet. Please purchase you tickets online.

The AFL teams (Fremantle Football Club, West Coast Eagles, Collingwood and Geelong) have allocated tickets to those Members who have access privileges for the match. Please contact the Clubs directly for all Membership enquiries.

All tickets will be mobile tickets for these events, please do not print your ticket out.

Due to the current COVID-19 situation, accessible seating requests are unable to be processed via phone. Patrons with accessible booking requirements, including wheelchair and/or companion card requirements, are encouraged to email - [email protected]. If you do not have access to email, please call 1300 889 278 between 9am and 5pm AEST Monday to Friday.

Patrons should ensure they include the Event Name, Venue, Event Date, Contact Name, Contact Phone Number and Tickets Required in the email.

Accessible and Enhanced Amenity seats are located across every level of the Stadium including premium hospitality areas, accommodating wheelchair users, their carers and guest. There are a number of facilities available for patrons with accessible needs.

The selling of tickets via non-authorised sellers is a breach of the conditions of sale of that ticket and those doing so are knowingly breaching this policy. Ticketmaster and the Stadium recommend that you do not buy tickets from non-authorised sellers. The Hirer and the Venue have the right to refuse your entry.

Following confirmation of additional rounds of the AFL season, details for the dates for ticket on sales will be available on the Optus Stadium website.

All patrons, including children will be required to purchase and have a ticket for entry to the Stadium.

Safe Venue Practices

As matches are currently taking place during Phase 4, tickets will be sold in every second row to allow for social distancing. Please respect your fellow fans and remain in the seat indicated on your event ticket.

Patrons are strongly encouraged to install the Australian Government COVIDSafe App on your mobile device, with Bluetooth activated prior to entering our venue.

If you are sick, please stay at home. There will be Events to attend in the future when you are feeling better. Please note that patrons displaying ill-respiratory symptoms will not be permitted to enter or remain at the event.

Gates open at 4:00pm. Please consider arriving at the stadium earlier than usual to assist in minimising queuing. Patrons are required to enter via the gate indicated on their event ticket.

Where possible, please keep your distance from others inside and outside the Stadium.

In the interests of keeping you and the players safe, patrons are not permitted to interact with the players over the fence. No autographs, photos, high fives etc will be allowed. Do the right thing so we can keep footy with fans in WA.

  • Don’t forget to cover your mouth if you cough or sneeze.
  • Wash and sanitise your hands regularly.
  • Hand washing facilities are available in all bathrooms areas.
  • Sanitiser is available near all bathroom locations. Patrons are also encouraged to bring sanitiser for personal use.
  • Put your rubbish in the closest bin to assist cleaning operations.

Your safety is our priority;

  • We are focussed on providing a clean venue, pre, during and post event
  • We have additional cleaning happening across the stadium throughout the event, especially in high-touch areas
  • Sanitation stations are available for your convenience, please use them often
  • We’ve made all payments contactless
  • We’ve change our food packaging and the way it’s served to you
  • All stadium staff have completed their COVID 19 Hospitality and Tourism Hygiene Course

Being safe is everyone’s responsibility;

  • Stay at home if you’re sick
  • Keep your distance from others
  • Practice great hygiene habits

Contactless Payment

All food and beverage outlets at Optus Stadium now accept payment by card only.

Credit and debit cards will continue to be accepted. This change has been implemented to deliver faster service for patrons (less fumbling for change) and is more convenient for patrons who don’t, or don’t want to, carry cash.

Patrons attending Optus Stadium with cash only will be able to exchange it for a complimentary ‘Cash Card’ via Cash Exchange points located around the Stadium. Optus Stadium event day staff are familiar with the locations of all Cash Exchange points around the stadium.

Cash Cards

Your Cash Card may be used at all Optus Stadium operated food and beverage outlets. Your Cash Card cannot be used for external or mobile food vendors who operate onsite at Optus Stadium. These vendors may accept cash, credit and debit cards payments, but they will not accept payment using the Optus Stadium Cash Card.

You can exchange your cash for a Cash Card at Cash Exchange Points located around Optus Stadium.

The point of sale operator will charge the Cash Card for the nominated value you wish to be loaded on the card.

A minimum of $10.00 and a maximum of $1,000.00 can be loaded on each Cash Card. The maximum amount that can be stored on a Cash Card at any time is $1,000.00.

Cash Cards can only be purchased and reloaded (topped up) using cash at Cash Exchange points. Any un-used credit on your Cash Card can be used at future events or redeemed for cash only from a Cash Exchange Point at any event.

Select goods in your participating food and beverage outlet and take them to the point of sale operator with your Cash Card. The Cash Card will then be scanned at the Point of Sale.

The transaction will be completed when the balance has reduced on your Cash Card. No change will be given. The remaining balance on the card can only be used in whole or part against future purchases. If you wish to make a purchase for an amount that exceeds the remaining value on your Cash Card, you must pay the excess using another card payment method or return to the outlet after you have reloaded (topped up) your Cash Card.

You agree that we can reduce the Remaining Card Value by the value of all purchases of goods and services that are authorised by you.

Transactions are authorised by you by:

  • scanning your Cash Card, or allowing an operator or other person to do so, at an electronic point of sale terminal at a participating outlet; or
  • giving a participating outlet details of the Cash Card and authorising the transaction in some other way approved by that outlet. When you authorise a transaction:
    • you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
    • you are agreeing to pay the amount of that transaction by the reduction of the Remaining Card Value.

Your Cash Card can only be redeemed for cash for the remaining value on the Cash Card at the Cash Exchange Points at Optus Stadium.

Treat your Cash Card like cash. Lost or stolen cards will not be replaced or refunded.

Transaction history can be provided at any Cash Exchange Points and Balance Checks can be performed at Cash Exchange Points or any food and beverage outlet accepting the Cash Cards. Refer to your most recent transaction receipt for the remaining value on your Card.

Account Cards

The Account Card may be used at all Optus Stadium operated food and beverage outlets.

The Account Card cannot be used for external or mobile food vendors who operate onsite at Optus Stadium. These vendors may accept cash, credit and debit cards payments, but they will not accept payment using the Account Card.

The Account Card cannot be used for any other type of purchases (including at merchandise outlets), or for purchases over the internet, by phone or email.

The Account Card can only be purchased from your account representative at Optus Stadium.

You will be charged a $2.00 administration fee when you purchase the Account Card. There are no other charges or fees associated with your use of the Account Card (including when reloading the Account Card).

A minimum of $10.00 and a maximum of $1000.00 can be loaded/reloaded on the Account Card at any time. There is no limit to the amount that can be stored on the Account Card.

The Account Card can only be reloaded by contacting your account representative at Optus Stadium during regular business hours, Monday to Friday.

The Account Card is not a credit or cash card and cannot be used to obtain or redeem cash (for example at ATMs or over the counter at bar or food outlets).

The Account Card is valid for a limited time. When the Account Card is issued your account representative will confirm the expiry date. The Account Card cannot be used after this time.

Any balance remaining on the Account Card at the expiry date will be refunded to you, using the same method of original purchase (ie. via the credit card used, or via bank transfer).

Select goods in your participating food and beverage outlet and take them to the point of sale operator with your Account Card. The Account Card will then be scanned at the Point of Sale.

The transaction will be completed when the balance has reduced on your Account Card. No change will be given. The remaining value on the card can be used in whole or part against future purchases. If you wish to make a purchase for an amount that exceeds the remaining value on your Account Card, you must pay the excess using another card payment method.

You agree we can reduce the remaining value on the card by the value of all purchases of goods that are authorised by you. Transactions are authorised by you by:

  • scanning your Account Card, or allowing an operator or other person to do so, at an electronic point of sale terminal at a participating outlet; or
  • giving a participating outlet details of the Account Card and authorising the transaction in some other way approved by that outlet.

When you authorise a transaction:

  • you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
  • you are agreeing to pay the amount of that transaction by the reduction of the remaining value on the card.

Lost, damaged or stolen cards will be cancelled and replaced free of charge.

The remaining value on lost, stolen or damaged cards will be transferred to a new card.

Please contact your account representative at Optus Stadium if the Account Card has been lost, stolen or damaged.

Replacement cards will only be available for collection at Optus Stadium from your account representative (they will not be posted). Photo identification will be required when collecting a replacement Account Card.

The Account Card balance is shown on each receipt after you make a purchase.

Please contact your account representative at Optus Stadium if you have any queries regarding your Account Card balance or transaction history.

Getting Here

Public Transport is the most efficient way to arrive and depart an event at the Stadium. Tickets to Optus Stadium include Transperth travel on all services for three hours either side of the event. Simply show your mobile ticket to the driver or inspector to travel for no extra cost. Patrons must have a valid event ticket when travelling to and from the Stadium on Transperth services. Visit the Transperth website to plan your trip using the Transperth Journey Planner

Parking around the Stadium is extremely limited. Patrons are urged to leave the car at home and take advantage of the special event public transport services.

Optus Stadium has 18 ACROD bays available. We require you to register online.

Optus Stadium was designed with no public parking or drop off facilities to limit the number of vehicles in the vicinity of the Stadium to avoid causing delays with the public transport services.

If you are unable to use public transport to attend events, you can alternatively use the Stadium’s dedicated taxi rank or ride share services from the East Peth side of the Matagarup Bridge.

General Information

The Stadium and the surrounding Park is located east of the Perth Central Business District, on the Burswood Peninsula and on the banks of the Swan River.

Optus Stadium was designed to seat 60,000 fans across General Admission and Premium Product areas. Although we are guided by the Western Australian Government on how many seats we can fill at this time.

There are no parking facilities at Optus Stadium. The Stadium is well serviced by regular bus and train services. There are a range of public access paths to the Stadium and over 6000 bike racks are available for use.

See getting here for more information.

You can see maps of Optus Stadium on our map page.

Yes. Free Wi-Fi is available throughout Optus Stadium.

Absolutely! Optus Stadium has over 20 specially designed event and function spaces. You can even hire out the entire field of play! See our venue hire section to check out all your options.

Interested in working at Optus Stadium? Head to our careers page.

Optus Stadium is a 100% smoke-free stadium.

Our tours business is still on hold whilst we provide the best facilities possible to our home and away AFL teams. The tour just isn’t the same without access to the team’s changing rooms, and unfortunately that’s off-bounds for the general public for the foreseeable future.

We will host tours again and we are working on an amazing new tours program that will be available to fans and visitors as soon as the time is right. We thank you for your patience.

To be the first to know when Optus Stadium Tours are up and running again, please visit our Tours page.

If you have lost or left behind anything at Optus Stadium please contact us or call 1300 297 588. All property that is found, or handed in, is retained by Optus Stadium for 30 days after the event. Any property that remains unclaimed after this time will be donated to local charities.

More Questions?

Please see our help section to get answers to any questions you have.