Stadium Tours FAQs

Answers to Frequently Asked Questions for Optus Stadium Tours.

When should I arrive?

It is best to be at your tour meeting point (Rebel Fan Gear Store at Gate D) 15 minutes before your tour. Tours will depart on time.
 

Can we bring a pram?

Yes, our tour travels by lifts between floors. Please advise us you will be bringing a pram in the "special needs" section when booking.
 

Is this a child friendly tour?

Yes, we have discounted tickets for families and children are very welcome on our tours.
 

Where are the toilets?

We have toilets inside Gate D and additional toilets are located in the City View café.
 

Is there a cloakroom?

No, we are not able to provide storage facilities for bags, luggage or prams (pushchairs or buggies) at Optus Stadium for safety and security reasons.  The Ticket Holder is solely responsible for any personal belongings it brings on the Tour.
 

How long does the tour last for?

A standard public tour lasts for approximately 90 minutes.
 

Where does the tour end?

The tour ends outside the City View café.
 

Who qualifies for concession pricing?

Pension Card, Health Care Card, Seniors Health Card & Student Card.
 

Can I leave the tour half way through?

No, once you start the tour, you must stay with your Tour Leader until the end for security and safety purposes.
 

What if I don't like lifts? 

You need to mention this in the "special needs" section when booking your tour.
 

Do we see any players on the tour?

The tours do not include a sporting team "meet and greet" but sometimes you may witness sporting clubs training at the Stadium. We cannot schedule when this will occur.
 

Can I take photos?

The use of audio visual recording equipment for commercial gain is prohibited.  Audio visual equipment may only be used for personal use.  As a condition of entry to Optus Stadium the Ticket Holder assigns to the Operator (by way of present assignment of future copyright) all copyright in any photographs or recording made in breach of this prohibition.
 

Do we walk a lot on the tour?

A tour is approximately 2.5km long with several stops along the way, walking at a steady pace.
 

Can I catch a train?

Trains stop at the Stadium only on weekends. Please use Transperth plan your journey.
 

Is there parking?

Yes, please see map which details the 3 free of charge parking areas.
 

What days do you run tours?

Tours operate daily on non-event days at 10am, 11am, 1pm and 3pm. Days and times are subject to change and availability. Please see the calendar for availability.
 

Is the tour wheelchair accessible?

Yes, our tour travels by lifts between floors. Please advise us if a patron is in a wheelchair in the "special needs" section when booking.
 

Does the organiser or bus driver receive free entry?

There is no ‘free of charge’ for the coach driver or tour leader.
 

How do I get to the stadium?

Please see Getting Here for all transport options.
 

What if I am late?

Tours depart on time due to other tours scheduled during the day. As per the Terms & Conditions - The Ticket Holder should arrive at least 10 minutes prior to the allocated start time of the Tour. The Operator is under no obligation to reschedule the Ticket Holder’s participation in a Tour and will have no liability to the Ticket Holder if the Ticket Holder is late. The Tour will take approximately 90 minutes to complete.
 

 

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